Help desk
Support
Most questions about the table have short answers, so they are all listed below. For anything else, write to us.
Questions and answers
- Is this real gambling?
- No. One-Up Twenty-One is a social game. You play with free virtual coins that have no cash value, and there is no way to wager, win or withdraw real money.
- Can I buy more coins?
- No, and you never need to. There is no shop on this site. If your stack runs low, press Reset coins at the bottom of the table for a fresh 1,000.
- Why did my balance reset?
- Coins live only in your browser while the page is open. Reloading, closing the tab or moving to another page on the site starts a new session at 1,000.
- What rule does the dealer follow?
- The house draws on 16 or less and stands on every 17, including a soft 17 such as Ace-Six. It never deviates from that.
- How is the deck shuffled?
- Each shoe is a single 52-card deck, shuffled with a Fisher-Yates shuffle using your browser’s secure random number generator. It is reshuffled when fewer than 15 cards remain.
- What does a blackjack pay?
- A natural blackjack (Ace plus a ten-value card on the first two cards) pays 3 to 2. A bet of 20 returns your 20 plus 30. If the house also has one, it is a push.
- Why are some chips greyed out?
- A chip switches off when adding it would make your bet bigger than your remaining coins. Under 10 coins, betting stops until you reset.
- Do I need an account?
- No. There is no registration and no login. Nothing about your play is stored once you leave.
- Is there sound?
- Only if you want it. Sound starts off; the toggle at the bottom of the table turns on short synthesised blips.
- Who can play?
- Adults aged 18 and over. The site is intended for entertainment only.
Write to us
If something on the table looks wrong — a total that does not add up, a payout that seems off, a button that will not respond — we would like to hear about it. Tell us which browser and device you were using and, if you can, which cards were on the table. A screenshot is ideal.
We also welcome questions about the site, our rules or our privacy practices. Messages are read by a person and answered in the order they arrive.
Please never send passwords or payment details. We will never ask for them, because there is nothing here that needs them.
support@thepowerofrunningcr.com
Useful to include: what you expected, what happened instead, and your browser.